Seller — an individual entrepreneur whose details are posted on the Website and in the App in the “Contacts” section.
Buyer — an individual who has reached the age of 18, or a legal entity that purchases Goods exclusively for personal needs not related to conducting business activities, who has accepted the public offer under the terms of this offer.
Offer — this document, which is the Seller’s public proposal addressed to any individual/legal entity to enter into a retail sales contract for the Goods (hereinafter — the “Agreement”) on the terms contained in the Offer, including all its appendices.
Website — a set of electronic resources available for viewing by Buyers on the Internet under the domain lavka-molfara.com.ua.
App — the Seller’s mobile application for Android and iOS through which the Buyer can browse and order Goods.
Online store — the Website and the App where the Goods offered by the Seller for purchase are presented, as well as the terms of payment and delivery of Goods to Buyers.
Goods — the assortment list presented in the Seller’s Online store.
Order — the Buyer’s duly оформлений intent to purchase the Goods determined by the Buyer, expressed by the Buyer filling in an electronic form in the Online store or in another manner provided for in clause 3.4.
Cancellation of an Order or Goods — a technical action by the Seller that does not imply the Seller’s отказ to perform the agreement, carried out in the Online store and confirming the fact that certain Goods within the Order (cancellation of Goods) or all Goods within the Order (cancellation of the Order) have not been delivered to the Buyer under the current Order. The Seller informs the Buyer of all cases of cancellation, including in cases of отказ from Goods at the Buyer’s initiative, via the contacts specified by the Buyer in the Order.
Delivery — services for delivering the Goods (by third parties or by other means) to the address specified by the Buyer and handing it over to the Buyer or the person specified by the Buyer.
Courier service — a third party determined by the Seller that delivers the Goods to the Buyer.
Recipient of the goods — the Buyer or another person authorized by the Buyer to receive the Goods.
Card — the Buyer’s bank card enabling the Buyer to use it to pay for Goods purchased from the Seller under the Agreement.
Privacy Policy — the Seller’s document on the processing of personal data, posted at https://lavka-molfara.com.ua/polityka-konfidentsiinosti.
1.1. These terms (hereinafter — the Agreement) are the Seller’s official offer to enter into a contract of sale of the Goods with the Buyer.
1.2. Relations in the field of consumer rights protection are regulated by the Civil Code of Ukraine, the Law of Ukraine “On Consumer Rights Protection,” and regulations adopted pursuant thereto.
1.3. The Seller sells Goods through the Online store (Website and App).
1.4. By placing an Order for Goods through the Online store by clicking the “Place order” button, the Buyer agrees to the terms of sale of the Goods set out in this Agreement.
1.5. Buyers may place an Order in the Online store without creating a personal account by entering personal data in the order one time.
1.6. The Seller is not responsible for the accuracy and correctness of the information provided by the Buyer when placing an Order (including information provided by the Buyer by phone).
1.7. The Seller reserves the right to make changes to this Agreement. The current version of the Agreement with the update date is обязательно posted on the Website. In this regard, the Buyer undertakes to independently and regularly monitor changes to the terms of this Agreement posted on the Website. Changes do not apply to Orders placed before their publication.
1.8. The email address, phone number, address, and other details provided by the Buyer are used by the Seller and third parties engaged by the Seller to perform this Agreement, in particular to send notifications about the status and delivery of the Order. Advertising and informational mailings (about discounts, promotions, and other activities of the Seller) are sent only with the Buyer’s prior consent given in written (including electronic) form; they can be unsubscribed from at any time in the manner described in the Privacy Policy.
1.9. By placing an Order, the Buyer agrees that the Seller may поручити performance of the Agreement to a third party while remaining responsible for its performance.
1.10. At the Buyer’s request, the Seller sends the text of this Offer in a form that makes it impossible to change its content (PDF file) to the Buyer’s email.
2.1. The Seller undertakes to sell, and the Buyer undertakes to accept and pay for the Goods at the prices specified in the description of the Goods in the Online store on the date the Order is placed, under the terms of this Offer, the current version of which is posted on the Seller’s Website. The Agreement is considered concluded from the moment the Seller receives a notice of the Buyer’s intent to purchase the goods in the form of a completed Order for the purchase of goods.
2.2. Ownership of the ordered Goods passes to the Buyer from the moment the Goods are actually handed over to the Buyer and the Buyer pays the full стоимость of the Goods.
2.3. The risk of accidental loss or damage to the Goods passes to the Buyer from the moment the Goods are actually handed over to the Buyer.
2.4. The price of the goods is indicated in hryvnias and includes all taxes and fees provided for by the legislation of Ukraine.
2.5. The final price of the Goods is determined by the sequential application of discounts to the price of the Goods in the following order: promotional discount; promo code discount. The terms of providing discounts are indicated in the Online store during the promotion period.
3.1. This Agreement is a public offer.
3.2. Acceptance of this offer (agreement) is the Buyer placing an order for the Goods in accordance with the terms of this offer.
3.3. By accepting this offer, the Buyer confirms that they have ознакомомився with the Privacy Policy. The Buyer’s personal data is processed in accordance with the Privacy Policy and Section 9 of this Agreement.
3.4. The Buyer may order Goods in one of the following ways:
3.5. After placing an Order, the Buyer receives service notifications (SMS, email, in messengers, or via push notifications) about the status of their Order. Advertising messages and surveys are sent in accordance with clause 1.8. A Buyer who purchased goods in the Seller’s Online store (placed an order for goods) is considered a person who has entered into relations with the Seller under the terms of this Agreement.
3.6. The Seller ensures the availability in its warehouse of the Goods presented in the Online store. If the goods are out of stock, it is unavailable for ordering, and the “add to cart” button becomes inactive. The photographs accompanying the Goods are simple illustrations and may slightly differ from the actual appearance of the Goods. The descriptions/specifications accompanying the Goods contain information in accordance with legal requirements. To уточнити information about the Goods, the Buyer may contact the Seller by phone or email specified on the Website and in the App in the “Contacts” section.
3.7. If the Goods ordered by the Buyer are not available in the Seller’s warehouse, the Seller has the right to exclude the specified Goods from the Order / cancel the Buyer’s Order by notifying the Buyer using the contacts specified in the Order (by electronic message or call).
3.8. In the event of full or partial cancellation of a prepaid Order due to lack of Goods, the missing Goods, with the Buyer’s consent, may be replaced with other Goods available in the Seller’s warehouse. If the cost of the replacement Goods is higher, the Buyer pays the difference; if lower, the Seller returns the difference to the Buyer within 7 (seven) days from the date the replacement is agreed. If the Buyer does not agree to a replacement, the Seller returns the Buyer the full amount of the prepayment for the canceled Goods (in case of cancellation of the entire Order — the full amount of the prepayment for the Order) within 7 (seven) days from the date of cancellation.
3.9. After placing an Order in the Online store, the Buyer, after the Seller processes the order, is sent a tracking number for tracking the Order within one to two business days. The Seller’s employee handling this Order, if necessary, уточнює the Order details and agrees the delivery date, which depends on the availability of the ordered Goods in the Seller’s warehouse and the time required to process and deliver the Order.
4.1. When placing an Order, the Buyer chooses one of the предложених payment methods: payment by Card (clause 4.2), transfer of funds through payment systems (clause 4.3), or payment upon receipt of the Goods at a Nova Poshta branch (cash on delivery, clause 4.4).
4.2. Prepayment for the Goods when independently placing an Order in the Online store is made by the Buyer by performing a payment transaction using the Card in the manner established by the current legislation of Ukraine and the agreement between the bank that issued the Card and the Buyer.
4.3. Prepayment for the Goods when independently placing an Order in the Online store is made by the Buyer by transferring funds through payment systems in the manner established by the current legislation of Ukraine and the agreement between payment services and the Buyer.
4.4. Payment upon receipt (cash on delivery) is made by the Buyer at a Nova Poshta branch when receiving the Goods. For the cash-on-delivery service, Nova Poshta (NovaPay) charges the Buyer a commission according to its tariffs (as of the date of this version — UAH 20 + 2% of the transfer amount).
5.1. The approximate Delivery timeframe is set by the Seller. The Delivery cost is determined by the тарифами of the delivery service (Nova Poshta) according to the delivery method chosen by the Buyer and is paid by the Buyer to the delivery service upon receipt of the Goods, unless otherwise предусмотрено by the terms of the promotion. The delivery cost may change if the delivery address of the Order changes.
5.2. Delivery of the Goods may be carried out by the Seller with the involvement of Courier services. When delivering an Order, it is handed directly to the Buyer or another person specified by the Buyer as the Order Recipient. When handing over a prepaid Order, the Courier, in order to prevent fraud, has the right to request identity documents from the recipient. At the same time, the Seller guarantees confidentiality and protection of the recipient’s personal information.
5.3. Upon Delivery of the Goods, the Buyer must check the integrity of the external packaging of the parcel, after which they must put the date and signature on the consignment note form, thereby confirming the absence of claims regarding the внешний appearance and integrity of the packaging.
5.4. The Seller undertakes to make every effort to meet delivery deadlines, but the final сроки for the Buyer to receive the Goods depend on the delivery region, the courier service’s operation, and possible unforeseen circumstances that may occur not due to the Seller’s fault.
6.1.1. From the moment this Agreement is concluded, fully ensure the fulfillment of all obligations to the Buyer in accordance with the terms of this Agreement and current legislation. The Seller is released from liability for breach of obligations under the Agreement if it occurred as a result of force majeure circumstances.
6.1.2. Process the Buyer’s personal data in accordance with the legislation of Ukraine and the Privacy Policy.
6.1.3. Send an electronic form of the cash receipt to the Buyer’s email address specified at the time of paying for the Order.
6.2.1. Change this Agreement, the prices for the Goods and the tariffs for related services, and the methods and сроки of payment and delivery of the goods unilaterally by posting them in the Online store. All changes take effect immediately after publication and are considered brought to the Buyer’s attention from the moment of such publication. Changes do not apply to Orders placed before their publication.
6.2.2. Record telephone conversations with the Buyer. At the same time, the Seller undertakes to prevent attempts of unauthorized access to information and/or its transfer to persons who are not directly related to the fulfillment of Orders, to timely identify and stop such facts.
6.2.3. Engage third parties to perform the Agreement, while remaining responsible to the Buyer for its performance.
6.2.4. If the Buyer chose prepayment, the Goods are shipped after receipt of payment. The Seller has the right to refuse to deliver the Goods to the Buyer in the absence of such payment.
6.2.5. The Seller has the right not to deliver the Goods to the Buyer by courier, in particular without 100% prepayment for the ordered Goods, to the address specified when the Buyer placed the order, and to hand over the Goods at a pick-up point agreed with the Buyer.
6.2.6. The Seller has the right to send the Buyer advertising and informational messages (including push notifications) with information about discounts, promotions, new arrivals, etc., with the Buyer’s consent in accordance with clause 1.8. The frequency of mailings is determined by the Seller independently. The Buyer can disable push notifications in the App or device settings.
6.2.7. The Seller has the right to change the terms of promotions posted in the Online store unilaterally without the Buyer’s consent by posting such changes in the Online store. Changes do not apply to Orders placed before their publication.
6.3.1. Before concluding the Agreement, familiarize themselves with the content and terms of the Agreement, and the prices for the Goods offered by the Seller in the Online store.
6.3.2. For the Seller to fulfill its obligations to the Buyer, the Buyer must provide all necessary data that unambiguously identifies them as a buyer and is sufficient to deliver the Goods ordered by them to the Buyer.
6.3.3. Pay for the ordered Goods and their delivery under the terms of this Agreement.
6.3.4. If, when placing an Order, the Buyer indicates a cashless payment method (bank card or electronic payment system), the Buyer undertakes to pay for their Order within 24 hours from the moment of placing it.
6.4.1. отказаться from receiving advertising mailings (email, SMS, push notifications, messenger messages) in the manner specified in the Privacy Policy.
6.4.2. Exercise all rights provided for by applicable law.
Claims, including requests for return and/or exchange of the Goods, are sent to the Seller to the email address or by phone specified on the Website and in the App in the “Contacts” section.
7.2.1. Goods of proper quality are goods for which their товарний appearance and consumer properties are preserved.
7.2.2. Return of Goods of proper quality is carried out within 14 (fourteen) days from the date the Buyer receives the parcel from the Seller. To do this, the following must be included in a valuable parcel with a declared value equal to the cost of the goods:
Return of Goods of proper quality is possible if their товарний appearance and consumer properties are preserved, as well as the document confirming the fact and conditions of purchase of the specified Goods.
7.2.3. If the Buyer refuses the Goods in accordance with clause 7.2, the Seller returns the cost of the returned Goods to the Buyer within 10 days from the date the parcel with the returned Goods arrives at the Seller’s address, provided that the Buyer has completed a return application and provided a copy of the payment receipt. The refund is made by bank transfer in the amount of the cost of the Goods.
7.3.1. Goods of improper quality are goods that do not meet the terms of the agreement or have defects. The warranty period for the Goods is the shelf life indicated on the упаковці. If you received goods of improper quality, you can exchange them free of charge for quality goods or receive the money spent on their purchase. To do this, within the shelf life, send the goods of improper quality as a valuable parcel with a declared value equal to the cost of the goods via Nova Poshta. Include in the parcel a copy of the receipt for payment of postal expenses and an application stating the reason for the return.
7.3.2. After receiving the goods, reviewing the application, and confirming the existence of the declared defects that arose through no fault of the Buyer, our store undertakes to refund the cost of the goods (or replace the goods, at the buyer’s choice) and reimburse the postal expenses associated with its shipment. The reimbursement will be made by bank transfer in the amount of the cost of the goods and the cost of its postal shipment within the period specified in clause 7.3.4.
7.3.3. The period for refunding funds is calculated from the moment the parcel with the goods and the application stating the reason for exchange/return arrives at the Seller’s address, or from the moment the Seller receives the documents specified in clause 7.2.2 of this Offer (in case of return/exchange of goods that cannot be returned by mail).
7.3.4. Funds for Goods of improper quality are returned no later than within 7 (seven) days from the moment specified in clause 7.3.3.
7.3.5. The Buyer’s claims regarding defects of the Goods are not satisfied if the Seller proves that the defects arose as a result of the Buyer violating the rules for storage or use of the Goods.
8.1. Withdrawal of the offer (Agreement) may be carried out by the Seller at any time, but this is not grounds for refusal of the Seller’s obligations under already concluded agreements. The Seller undertakes to post a notice of withdrawal of the offer in the Online store indicating the exact time of withdrawal of the offer at least 12 hours before the occurrence of the event of withdrawal (suspension) of the Offer.
9.1. The Buyer’s personal data is processed in accordance with the Law of Ukraine “On Personal Data Protection” and the Privacy Policy posted at https://lavka-molfara.com.ua/polityka-konfidentsiinosti. The Policy defines what data is collected, for what purpose, to whom it is transferred, how long it is stored, and how to withdraw consent or request deletion of data.
9.2. The Seller is not responsible for information provided by the Buyer in the Online store in a publicly accessible form. At the same time, the Seller has the right to delete information posted by the Buyer in public access if it contains obscene language, insults, messages of an extremist nature, as well as other information the dissemination of which is prohibited by current legislation.
9.3. With the Buyer’s separate consent given when placing an Order by checking the appropriate box, the Buyer’s phone number and email are transferred in the form of a cryptographic hash to advertising and analytics platforms (including Google, Meta) for the purpose of measuring advertising effectiveness. Providing such consent is not a condition for placing an Order. Hashed data remains personal data and is processed in accordance with the Privacy Policy. The Buyer has the right to withdraw consent at any time by contacting the contacts specified on the Website and in the App in the “Contacts” section.
10.1. This public offer is effective from the moment it is posted on the Website until it is withdrawn and takes effect for the Buyer from the moment of its acceptance.
11.1. The Online store and the provided services may be temporarily partially or completely unavailable due to maintenance or other work or for any other technical reasons.
11.2. All disputes related to non-performance or improper performance of obligations under this agreement will be attempted by the parties to be resolved through negotiations.
11.3. If no agreement is reached during negotiations, disputes are resolved in court in accordance with current legislation of Ukraine.
Given the importance of the above, a person interested in purchasing the Goods under the terms of this Offer is strongly recommended to carefully read its text and, if they disagree with any of its provisions, to отказаться from purchasing the Goods.