TERMS AND DEFINITIONS
The buyer is a natural person who has reached the age of 18 or a legal entity that purchases Goods exclusively for personal needs not related to entrepreneurial activity, who has accepted the public offer on the terms of this offer.
Offer - this document, which is a public offer of the Seller addressed to any individual/legal entity to conclude a retail sale and purchase agreement for the Goods (hereinafter referred to as the "Agreement") on the terms contained in the Offer, including all its annexes.
Online store - An Internet site used by the Seller, located on the Internet, where the Goods offered by the Seller for purchase are presented, as well as the terms of payment and delivery of the Goods to Buyers.
Website - a collection of electronic resources available for viewing by Buyers on the Internet, in the domain
Goods - an assortment list presented on the Seller's Website.
Order - a duly executed intention of the Buyer to purchase the Goods specified by him, expressed by filling out an electronic form provided on the Seller's Website.
Cancellation of an Order or Goods is a technical action by the Seller, which does not imply the Seller's refusal to perform the contract, which is carried out on the Website and confirms the fact that some Goods included in the Order (cancellation of Goods) or all Goods included in the Order (cancellation of the Order) have not been transferred to the Customer under the current Order. The online store is obliged to notify registered Customers of all cases of cancellation, in particular, in cases of refusal of Goods at the Customer's initiative, by sending an electronic notification of cancellation to the email address specified by the Customer during registration.
Delivery - services for the delivery of Goods (by third parties or other means) to the address specified by the Buyer and transfer to the Buyer or a person specified by the Buyer.
Courier service - a third party designated by the Seller to deliver the Goods to the Buyer.
Recipient of goods - Buyer or other person authorized by the Buyer to receive the Goods.
Card - the Buyer's bank card, which allows the Buyer to use it to pay for Goods purchased from the Seller under the Agreement.
1. General provisions
1.1 These terms and conditions (hereinafter referred to as the Agreement) constitute the Seller's official offer to conclude a contract of sale for the Goods with the Buyer.
1.2 Relations in the field of consumer protection are regulated by the Civil Code of Ukraine, the Law "On Consumer Protection" and adopted in accordance with it.
1.3 The Seller sells the Goods through the Online Store.
1.4 By placing an Order for Goods via the Online Store by clicking the "Place Order" button, the Buyer agrees to the terms and conditions of sale of the Goods set forth in this Agreement.
1.5 Buyers can place an Order in the Online Store without creating a personal account on the Website, by entering their personal data in the order once.
1.6 The Seller shall not be liable for the accuracy and correctness of the information provided by the Buyer when placing the Order (including information provided by the Buyer by telephone).
1.7 The Seller reserves the right to make changes to this Agreement. The current version of the Agreement shall be posted on the Website. In this regard, the Buyer undertakes to regularly monitor changes to the terms of this Agreement posted on the Website.
1.8. By providing the Seller with their email address, telephone number, address, and other information, the Buyer consents to the use of these means of communication by the Seller, as well as by third parties engaged by the Seller for the purpose of fulfilling its obligations to Buyers, for the purpose of sending advertising and informational mailings containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information directly related to the fulfillment of obligations by the Buyer under this Agreement.
1.9 By placing an Order, the Buyer agrees that the Seller may entrust the performance of the Contract to a third party, while remaining responsible for its performance.
2. Subject matter of the Agreement
2.1 The Seller undertakes to sell, and the Buyer undertakes to accept and pay for the Goods at the prices specified in the description of the Goods on the relevant page of the Seller's Website on the date of placing the Order, under the terms of this Offer, the current version of which is posted on the Seller's Website. The contract is considered concluded from the moment the Seller receives notification of the Buyer's intention to purchase the goods in the form of a completed Order for the purchase of goods.
2.2 Ownership of the ordered Goods shall pass to the Buyer upon actual delivery of the Goods to the Buyer and payment by the latter of the full cost of the Goods.
2.3 The risk of accidental loss or damage to the Goods shall pass to the Buyer upon actual delivery of the Goods to the Buyer.
2.4 The price of goods is indicated in hryvnia.
2.5 The final Price of the Goods is determined by applying discounts to the Price of the Goods in the following order:
Promotional discount
Discount with promo code
The terms and conditions for discounts are specified on the Website during the promotional period.
3. placing an order for the Goods
3.1 This Agreement is a public offer.
3.2 Acceptance of this offer (contract) is the placement of an order for the Goods by the Buyer in accordance with the terms of this offer.
3.3 By accepting this offer, the Buyer agrees that:
registration data (including personal data) is provided voluntarily;
registration data (including personal data) is transmitted in electronic form via open communication channels of the Internet;
registration data (including personal data) transferred to the Seller for the purposes specified in this offer, and may be transferred to third parties for the purposes specified in this offer
registration data (including personal data) may be used by the Seller for the purpose of promoting goods and services by establishing direct contact with the Buyer through communication channels;
for the purpose of additional protection against fraudulent activities, the registration data (including personal data) specified by the Buyer may be transferred to the bank that processes payments for orders placed on the Website;
The consent given by the Buyer to the processing of their registration data (in particular, personal data) is indefinite and may be revoked by the Buyer or their legal representative by submitting a written statement sent to the Seller by email or by courier to the Seller's legal address.
3.4 The Buyer shall order the Goods in one of the following ways:
- independently using the Seller's Website service;
- by calling the Seller;
- by using instant messengers.
3.5 By placing an order, the Buyer agrees to receive promotional SMS messages from the Seller regarding the status of their order, as well as emails and surveys aimed at improving the quality of customer service. A Buyer who has purchased goods in the Seller's online store (placed an order for goods) is considered to be a person who has entered into a relationship with the Seller under the terms of this Agreement.
3.6 The Seller ensures the availability of the Goods presented on the Website in its warehouse. If the goods are not available, they cannot be ordered on the Website, and the "Add to cart" button becomes inactive. The photos accompanying the Goods are simple illustrations and may differ slightly from the actual appearance of the Goods. The descriptions/characteristics accompanying the Goods contain information in accordance with the requirements of the law and do not claim to be exhaustive and may contain typographical errors. To clarify information about the Product, the Buyer may contact the Seller by phone or email according to the Seller's details.
3.7. If the Goods ordered by the Buyer are not available in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, notifying the Buyer thereof by sending a corresponding electronic message to the address specified by the Buyer during registration (or by a call from the Seller).
3.8 In case of cancellation of a fully or partially prepaid Order due to the absence of any Goods, the Goods that are not available may be replaced with Goods that are available in the Seller's warehouse. If the cost of the newly selected goods exceeds the cost of the previously selected goods that are out of stock, the difference in cost shall be refunded within seven days from the date of placing the updated order and submitting an electronic return request.
3.9 After placing an Order on the Website, the Buyer will receive a tracking number for the Order within one to two business days after the Seller has processed the order. The Seller's employee who handles the Order will, if necessary, clarify the details of the Order and agree on the delivery date, which depends on the availability of the ordered Goods in the Seller's warehouse and the time required to process and deliver the Order.
4. Payment for Goods
4.1 When placing an Order, the Buyer chooses one of the payment methods offered to him:
4.2 Advance payment for the Goods when placing an Order on the Seller's Website is made by the Buyer by paying for the Goods using a Card in accordance with the procedure established by the current legislation of Ukraine and the agreement between the credit institution that issued the Card and the Buyer.
4.3 Advance payment for the Goods when placing an Order on the Seller's Website is made by the Buyer by transferring funds through the systems in accordance with the procedure established by the current legislation of Ukraine and the agreement between the payment services and the Buyer.
5. Delivery of Goods
5.1 The terms of delivery of the Goods, namely, the approximate delivery time and cost, are determined by the Seller. The total cost of the Order, including the cost of delivery by the method chosen by the Buyer, is calculated individually and communicated to the Buyer at the time of confirmation of the Order. The cost of delivery may be changed if the delivery address of the order is changed. Payment for delivery is made by the Buyer at the same time as payment for the Order.
5.2 Delivery of the Goods may be carried out by the Seller using courier services. Upon delivery, the Order is handed over directly to the Buyer or another person specified by the Buyer as the Recipient of the Order. When delivering a prepaid Order, the Courier has the right to request documents proving the identity of the recipient in order to prevent fraud. In this case, the Seller guarantees the confidentiality and protection of the recipient's personal information.
5.3 Upon delivery of the Goods to the Buyer, the Buyer must check the integrity of the outer packaging of the parcel, then put the date and signature on the delivery note, thereby confirming that there are no complaints about the appearance and integrity of the packaging.
5.4 The Seller undertakes to make every effort to comply with the delivery terms, but the final terms of receipt of the Goods by the Buyer depend on the delivery region, the work of the courier service, and possible unforeseen circumstances that may occur through no fault of the Seller.
6. Rights and obligations of the parties
6.1. The Seller undertakes to:
6.1.1 From the moment of conclusion of this Agreement, ensure full fulfillment of all obligations to the Buyer in accordance with the terms of this Agreement and applicable law. The Seller reserves the right not to fulfill its obligations under the Agreement in the event of force majeure circumstances.
6.1.2 Process the Buyer's personal data in accordance with the procedure established by current legislation regarding the organization of processing and ensuring the security of personal data.
6.1.3 Send an electronic form of the cash register receipt to the Customer's email address specified during payment for the Order on the Website.
6.2 The Seller shall have the right to:
6.2.1 Unilaterally change this Agreement, Prices for Goods and Tariffs for related services, methods and terms of payment and delivery of goods by posting them on the pages of the Online Store. All changes shall take effect immediately upon publication and shall be deemed to have been brought to the attention of the Buyer from the moment of such publication.
6.2.2. Record telephone conversations with the Buyer. In accordance with paragraph 4 of Article 16 of the Law "On Information, Information Technologies and Information Protection," the Seller undertakes to prevent attempts at unauthorized access to information and/or its transfer to persons who are not directly involved in the fulfillment of Orders, to promptly detect and stop such incidents.
6.2.3 Transfer its rights and obligations under the Agreement to third parties without the Buyer's consent.
6.2.4 Delivery of the Goods ordered by the Buyer shall be carried out on the basis of 100% prepayment for the ordered goods. The Seller shall have the right to refuse to deliver the goods to the Buyer in the absence of such payment.
6.2.5 The Seller has the right not to deliver the Goods to the Buyer by courier, in particular without 100% prepayment for the ordered Goods, to the address specified by the Customer when placing the order, and to transfer the Goods to a pick-up point agreed with the Buyer.
6.2.6 The Seller has the right to send the Buyer advertising and informational messages via push notifications with information about discounts, promotions, new arrivals, etc. The frequency of mailings is determined by the Seller independently and unilaterally.
6.2.7. The Seller has the right to change the terms and conditions of Promotions posted on the Online Store website unilaterally without the Buyer's consent by posting such changes on the Online Store website.
6.3 The Buyer undertakes to:
6.3.1 Before concluding the Agreement, familiarize yourself with the content and terms of the Agreement, as well as the prices for the Goods offered by the Seller in the Online Store.
6.3.2 In order for the Seller to fulfill its obligations to the Buyer, the latter must provide all necessary data that clearly identifies him as a buyer and is sufficient for the delivery of the ordered Goods to the Buyer.
6.3.3 Pay for the ordered Goods and their delivery under the terms of this agreement.
6.3.4 If, when placing an Order, the Buyer specifies a non-cash method of payment for the Order (by bank card or electronic payment system), the Buyer is obliged to pay for their Order within 24 hours of placing it.
6.4 The buyer has the right to:
6.4.1. The buyer has the right to refuse to receive e-mail and SMS mailings.
6.4.2 Exercise all rights provided for by applicable law.
7. Return of goods
7.1 Form and methods of submitting claims.
Attention!
Returns and exchanges of Goods are carried out in accordance with the rules established by this offer.
If a claim, in particular a request for return and/or exchange of goods, is sent in any other way, the Seller shall not be liable for the timeliness of its consideration.
7.2 Exchange and return of goods of good quality.
7.2.1 Goods of good quality are goods that have retained their marketable appearance and consumer properties, and whose factory (consumer) packaging, seals, and factory labels have not been damaged. The costs associated with returning or exchanging goods of good quality shall be borne by the Buyer.
7.2.2 Goods of satisfactory quality may be returned within 7 (seven) days of receipt. To do so, the following must be included in a registered parcel with an insured value equal to the cost of the goods:
1. Goods in undamaged factory (consumer) packaging, while maintaining the marketable appearance and consumer properties of the goods, and the seals must not be broken.
2. A copy of the receipt for payment of the order,
3. A request for a refund.
Return of Goods of proper quality is possible if their marketable appearance, consumer properties (including consumer packaging) are preserved, as well as a document confirming the fact and conditions of purchase of the specified Goods.
7.2.3 If the Buyer refuses the Goods in accordance with clause 8.2. the Seller shall refund the cost of the returned Goods, excluding the costs associated with the delivery of the Goods returned by the Buyer, within 10 days from the date of receipt of the returned Goods at the Seller's warehouse, provided that the Buyer has completed a return form and provided a copy of the payment receipt. The refund shall be made by bank transfer in the amount of the cost of the Goods within the time limits specified in the Rules for the Remote Sale of Goods.
7.3.1 Goods of inadequate quality are goods that do not comply with the terms of the contract. Goods of inadequate quality are goods that are defective and cannot perform their functional qualities due to improper transportation.
If you have received goods of inadequate quality, you can exchange them for quality goods free of charge or receive a refund for the money spent on their purchase.
To do this, within 3 (three) days, send the goods of inadequate quality by registered mail with an estimated value equal to the cost of the goods via Nova Poshta. Include a copy of the receipt for payment of postal expenses and a statement of the reason for the return, as well as a defect report drawn up when opening the package.
7.3.2 After receiving the goods, reviewing the claim, and confirming the existence of the claimed defects that arose through no fault of the Buyer, our store undertakes to refund the cost of the goods (or replace the goods, at the buyer's discretion) and reimburse the postal costs associated with its shipment. Refunds will be made by postal order in the amount of the cost of the goods and the cost of their postal delivery within the time limits specified in the Rules for the Remote Sale of Goods.
7.3.3 The refund period is calculated from the moment the parcel with the goods and the statement of the reason for exchange/return is received by the Seller or from the moment the Seller receives the documents specified in clause 8.2.2. of this Offer (in case of return/exchange of goods that cannot be returned by mail).
7.3.4. Refunds for goods shall be made no later than 10 days from the date of submission of a valid claim by the Buyer. In the case of remote return of goods to the Seller, refunds for orders shall be made after the goods have been returned to the warehouse, except in cases where the Goods cannot be returned by Nova Poshta or Ukrposhta.
7.4 When returning funds to the Buyer by bank transfer, the Seller shall not compensate the Buyer for any bank fees paid by the Buyer.
8. Withdrawal of offer
8.1 The Seller may withdraw the offer (Contract) at any time, but this shall not constitute grounds for the Seller to refuse to fulfill its obligations under contracts already concluded. The Seller undertakes to post a notice of withdrawal of the offer in its online store, indicating the exact time of withdrawal of the offer, at least 12 hours before the withdrawal (suspension) of the Offer.
9. Confidentiality and protection of information
9.1 The Buyer's personal data is processed on the basis of Law No. 152 "On Personal Data" and in accordance with the Seller's policy on the processing of personal data.
9.2 When registering on the Website, the Buyer provides the following personal data: surname, first name, contact phone number, email address, date of birth, gender, delivery address.
9.3 By providing their personal data to the Seller, the Buyer agrees to the processing of personal data, the receipt of personal data by the Seller from the Buyer and other persons, the transfer of personal data to third parties for the purposes of personal data processing, and confirms that they are acting freely, of their own will, and in their own interests when making this decision. Consent is given for the purpose of fulfilling the Seller's obligations to the Buyer under this Agreement, promoting goods and services by the Seller, conducting electronic and SMS surveys, monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Buyers, conducting prize draws among Buyers, monitoring Buyer satisfaction, as well as the quality of services provided by the Seller.
9.4. Processing of personal data means any action (operation) or set of actions (operations) performed with or without the use of automation tools on personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (in particular, transfer to third parties, not excluding cross-border transfer, if the need for this arose during the performance of obligations), depersonalization, blocking, deletion, destruction of personal data, as well as their transfer to e-mail addresses.
9.5 The Seller has the right to send informational, including advertising, messages to the User/Buyer's email address and mobile phone with their consent, expressed by actions that clearly identify this subscriber and allow to reliably establish their intention to receive messages. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller of their refusal by calling the Seller's phone number. Service messages informing the User/Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer.
9.6. Consent may be revoked at any time by withdrawing acceptance of this Public Offer by means of a written request to the Seller.
9.7 The Seller has the right to use cookies. Cookies do not contain confidential information. The Buyer hereby agrees to the collection, analysis, and use of cookies, including by third parties, for the purposes of compiling statistics and optimizing advertising messages.
9.8 The Seller shall not be liable for any information provided by the Buyer on the Website in a publicly accessible form. At the same time, the Seller has the right to delete information posted by the Buyer in a publicly accessible form on the Website if it contains profanity, insults, messages of an extremist nature, as well as other information, the dissemination of which is prohibited by current legislation.
10. Term of validity of the Public Offer
10.1 This Public Offer shall be valid from the moment it is posted on the Website, shall become effective for the Buyer from the moment of its acceptance, and shall remain in effect until the acceptance of the Public Offer is revoked.
11. Additional terms and conditions
11.1 The Seller shall have the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
11.2. The online store and the services provided may be temporarily partially or completely unavailable due to maintenance or other work or for any other technical reasons.
11.3 The parties shall endeavor to resolve all disputes arising from the non-performance or improper performance of their obligations under this agreement through negotiations.
11.4 If no agreement is reached during negotiations, disputes shall be resolved in court in accordance with the current legislation of Ukraine.
Given the importance of the above, a person interested in purchasing the Goods on the terms set forth in this Offer is strongly advised to carefully read its text, and if they disagree with any of its provisions, they are advised to refrain from purchasing the Goods provided by the Seller.
11.5 By placing an order, the User consents to the processing of their personal data (including phone number and email address) and to its transfer in a secure (hashed) form to advertising and analytics platforms (including Google and Meta) solely for the purpose of measuring advertising effectiveness and improving service quality. The data is transferred in the form of a cryptographic hash. The User has the right to withdraw consent and obtain information about their data by contacting the parties listed in this agreement.